1. Why we don’t accept general returns

Once a research compound has left our facility, we cannot guarantee its temperature history, handling, or storage conditions. Returning compounds to inventory would compromise the chain of custody we provide via per-batch COAs and put other researchers at risk of receiving product of unknown quality. For this reason every sale is final once shipped.

2. Order changes & cancellations (before shipping)

You can cancel or modify your order any time before it has been packed and labeled usually within 1–2 hours of placing the order during
business hours.
Contact us immediately at support@corvanta.com or 1-800-CORVANTA.
Once a tracking number is generated, the order can no longer be canceled

3. Damaged on Arrival

If your package arrives with visible damage, broken vials, or otherwise compromised packaging:

• Photograph the outer carton, the inner packaging, and the affected vials before unpacking further.
• Email the photos to support@corvanta.com within 48 hours of delivery.
• We will issue a replacement at no charge — typically shipping the same business day.

4. Wrong Product or Quantity Shipped

If we shipped the wrong compound, wrong size, or wrong quantity, contact us within 14 days. We will ship the correct product at no cost and issue a return label for the incorrect product (please do not open it). No restocking fee.

5. Items Lost in Transit

See our Shipping Policy, Section 6. We coordinate with the carrier and, at our discretion, will ship a replacement.

6. Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days. Bank processing time may add an additional 1–3 business days before the credit appears on your statement.

7. Quality Concerns & COA Disputes

Every CorVanta batch ships with a Certificate of Analysis from our analytical lab. If your own testing shows results that materially diverge from the COA we provided, contact us with your test report — we will investigate, retest the lot, and refund or replace as appropriate.

8. What Information Is Collected

We may collect personal information when you visit our website, create an account, place an order, contact us, or interact with our services.

The information collected may include:

• Name
• Email address
• Phone number
• Billing and shipping information
• Account details
• SMS communication preferences
• Website usage information

9. How Data Is Used

We use collected information to:

• Process and fulfill orders
• Provide customer support
• Send order updates and account notifications
• Communicate about products and services
• Improve our website and customer experience
• Send SMS and marketing communications when users provide consent

10. SMS Opt-In Details

Customers provide SMS consent by entering their phone number and actively checking the SMS consent checkbox on our website checkout page or forms.

By opting in to receive SMS messages from Shop Corvanta LLC, customers agree to receive messages related to:

• Order updates
• Account notifications
• Customer support
• Promotional and marketing offers

Message frequency varies. Message and data rates may apply.

Customers can unsubscribe at any time by replying STOP to any SMS message.

For assistance, reply HELP or contact our support team.

11. Clear No Sharing Statement About SMS Opt-Ins

SMS opt-in information, including phone numbers and consent records collected for SMS communications, will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. SMS consent information is used only for communications from Shop Corvanta LLC.

12. Cookie & Tracking Info

We may use cookies and similar tracking technologies to:

• Improve website functionality
• Analyze website traffic
• Understand user behavior
• Enhance customer experience
• Improve our services

13. Data Security Practices

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, misuse, disclosure, or alteration.

14. User Rights (Unsubscribe, Update Info, etc.)

Users may request:

• Access to their personal information
• Correction of inaccurate information
• Deletion of personal information
• Updates to communication preferences

Users may unsubscribe from SMS messages at any time by replying STOP.

15. Clear No Sharing Statement About SMS Opt-Ins

SMS opt-in information, including phone numbers and consent records collected for SMS communications, will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. SMS consent information is used only for communications from Shop Corvanta LLC.